FAQs'
Q: Do you offer delivery on mobility device rentals?
A: Yes. Same day delivery is available for products in stock. We are typically able to delivery in-stock items within 2-3 hours. Pick-up from one of our locations is also available, in which case no delivery fee applies. Please contact us to coordinate pick up.
Q: What is the delivery fee?
A: The delivery fee ranges depending on location and distance. You will be shown your delivery fee once you input your address into the check out page.
Q: Why does it say "Shipping not available"?
A: Please contact us and we will work with you to create a custom quote for your delivery.
Q: What if the product I want is not in stock?
A: For inventory that is purchased or rental orders for items that are not in stock, the delivery time is typically 2 to 3 days, dependent on our suppliers.
Q: Can I pick-up the device?
A: We offer in-person pickup at the Shoppers Drug Mart at Toronto Western Hospital located at 399 Bathurst Street during regular business hours.
An alternative pick-up location is available at 220 Viewmount Avenue in North York. Please call 647-838-6740 to set up an appointment for pick-up from our North York location.
Q: Do your devices fit in a car?
A: Our mobility devices are foldable and will fit in the trunk your car.
Q: How can I extend my device rental?
A: Rental extensions can be reserved on our website. If you have any questions, please call 647-838-6740. The typical price for an extension is $35.00 per week. When your device is returned, we will charge the balance, if any, outstanding on your rental.
Q: Do you offer rent-to-own options?
A: Yes, if you wish to purchase the device you have rented, please contact us. You will be provided with a partial credit for rental amounts paid.
Q: If I return my rental prior to the completion of the rental period, am I entitled to a partial refund?
A: Unfortunately we are unable to provide refunds on the early return of rental devices.
Q: What if I am not satisfied with the device?
A: Please contact us and we will do whatever it takes to accommodate your mobility needs.
Q: What happens at the end of my rental?
A: Please return the device to one of our locations. If you require device retrieval services, please submit such a request through our website.
Q: Is there tax on the rental and purchase of medical equipment?
A: No, medical equipment and assistive devices are exempt from HST/GST. Taxes are only applicable on delivery fees.
Q: Does Wheel Walkers direct bill insurance companies?
A: We do not direct bill private insurance companies. Upon receipt of payment, we will provide you with a ‘paid invoice’ which can be submitted to your insurer for reimbursement. Contact us for more information.
Q: Do I need a prescription for a knee walker rental?
A: No, prescriptions are not typically required for a knee walker rental, but your insurance provider may require an invoice submitted for reimbursement is accompanied by a doctor's prescription before consenting to reimbursing your cost.